About the Role:

Everyday, our research team verifies data from thousands of sources, capturing information on a range of subjects using internet research and uploading incoming information.

You will be providing media analysis/insights services for global brands, focusing on Onclusive key markets: US, UK, France, Spain, Germany, Italy, Ireland, etc. This role entails the analysis and insights of published media content on a wide range of sectors: foreign affairs, politics, economy, entertainment, etc.

As a Team Leader, you will play a crucial role in ensuring the success and efficiency of our team members.

Your responsibilities:

Analysis of news content

• Researching and adding content to the Onclusive database
• Ensure accuracy and consistency while adhering to predefined guidelines
• Contact organisations via email to confirm the accuracy of our data
• You will provide summaries, written in British English and American English to provide an overview of the relevant stories

Service standards and improvement

• You will ensure timely delivery against project deadlines, working closely with your Team Leader and communicating any issues that arise
• Responsibility for content in a specific market

Communication

• You will maintain effective and frequent communication with the team to ensure issues are addressed promptly
• Work with colleagues within your team to ensure consistency of analysis

Task Management:

• Task Assignment: Assign tasks to team members based on their skills and project requirements.
• Task Tracking: Monitor the progress of tasks to ensure timely completion.

Performance Management:

• Ensure all content on the site is accurate and up-to-date, and that all team tasks are completed to a high standard and to deadline
• Monitor the overall team performance (Quality + Productivity) and provide feedback.
• Provide feedback and inform the Quality team of quality related issues. Quality will be primarily tracked by the Quality team.

Training and Development:

• Internal Training: Conduct & oversee routine internal training sessions where necessary.
• Special Training: Conduct & oversee special training sessions where needed, and inform Quality team of any special training requirements in cases of performance dips.
• PIP Training: Oversee the Performance Improvement Plan training, and inform Quality team of any special training requirements in cases of performance dips
• Doubt Resolution: Establish and maintain a primary channel for doubt resolution.

Operational Management:

• Attendance: Manage attendance records for the team. Make sure the team fills the Team tracker detail on a daily basis.
• Conflict Management: Address and resolve any conflicts within the team.
• Team Handling: Provide guidance and support to team members to ensure smooth operations.
• Admin Work: Handle administrative tasks to support the team’s operations.

Project Coordination and Communication:

• Stakeholder Coordination: Work closely with stakeholders to gather and understand project requirements, ensuring alignment with team capabilities.
• Communication of Project Goals: Facilitate effective communication of project details to all relevant parties to ensure everyone is aligned and informed. Communicate project goals, timelines, and deliverables with the data operations manager.

Coordination and Reporting:

• Report to Data Operation Manager/Program Manager: Provide regular updates on team performance, task progress, and project status.
• Coordination: Ensure smooth coordination with other departments and managers.

Who you are:

Desirable qualities:

• A proven interest in media culture & understanding of the global corporate and political news agenda
• Good IT and typing skills and an ability to use the Internet and social media as effective research tools
• Ability to accurately interpret and summarise press releases
• Good organisational skills and time management
• Attention to detail and accuracy
• Ability to prioritise large volumes of data effectively and work to strict daily and weekly deadlines
• Flexibility and reliability
• Team ethic

Desirable languages:

• Mandatory: High level of literacy in American English or British English with strong grammar and spelling.
• Knowledge of French, Spanish is a plus

What we can offer:

We are a global fast growing company which offers a variety of opportunities for you to develop your skill set and career. In exchange for your contribution, we can offer you:

• Competitive salary and benefits
• Hybrid working in a team that is passionate about the work we deliver and supporting the development of those that we work with
• A company focus on wellbeing and work life balance including initiatives such as flexible working and mental health support

We want the best talent available, regardless of race, religion, gender, gender reassignment, sexual orientation, marital status, pregnancy, disability or age.