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Staff Software Engineer

Outbound.io

Outbound.io

Software Engineering
Bengaluru, Karnataka, India
Posted on Wednesday, February 14, 2024

Job Description

We’re looking for a well-rounded Staff Software Engineer to be part of our Vikings team in Krakow, Poland.

Our team focuses on growing and maintaining our Help Center’s theming platform, adding new functionality and building new integrations on top of it. Through this platform, we empower our customers to create personalized experiences that range from sharing knowledge, creating communities and solving requests. Because of this, our work has a direct impact on developers and users of a product that serves billions of requests per month.

Ultimately, at Zendesk, we geek out about building beautifully simple software that delivers the ultimate customer experience. Your favorite brands leverage our products to build and nurture relationships with their customers. We believe empathy is the greatest virtue for building the best products and the greatest environment for growing together as a team. We adapt quickly and are constantly innovating - no really, we can’t wait to outdo ourselves in the near future!

What you’ll be doing

  • Actively shape and develop our theming platform to support both coding and non-coding customisations.

  • Participate in brainstorming, designing, prototyping, and programming within an agile environment.

  • Spearhead the resolution of complex reliability problems at scale, showcasing comprehensive expertise across the entire technology stack.

  • Champion a deep understanding of the product and cultivate a customer-centric approach within the team.

  • Lead, mentor, and teach colleagues at various career levels, imparting advanced insights and promoting a culture of continuous improvement.

  • Effectively communicate complex changes, strategies, and technical decisions to stakeholders within the organization with a high level of clarity and consideration.

  • Guide the team in exploring architectural strategies through consensus based decision making and documenting decisions.

What you’ll bring to the role

Required

  • 6+ years of experience with Ruby on Rails or a comparable web stack.

  • Strong engineering, architectural experience and extensive knowledge in systems design.

  • Autonomy to lead a project through its execution, while also knowing when to ask for help.

  • Able to mentor and lead engineers, contributing to an enjoyable work environment that promotes teamwork.

  • Experience using observability tools to ensure system reliability at scale

  • Open minded and inclusive mentality, both for your colleagues and your work.

  • English proficiency both spoken and written.

Preferred

  • A Bachelor’s or Master’s degree in Computer Science or related field.

  • Experience developing and operating high volume, high availability environments.

  • Experience with container orchestration using Docker, Kubernetes and cloud services on AWS or similar.

  • Familiarity with modern JS frameworks.

  • Experience developing on a themeable platform (e.g. WordPress, Shopify).

  • Contributor or owner of open source projects.

Tech Stack

  • Our application code is primarily written in Ruby on Rails, JavaScript, TypeScript and React.

  • We use MySQL, Redis, Memcached and S3 to store our data.

  • We use Kafka, REST APIs and GraphQL to communicate between services.

  • We use Kubernetes and AWS to deploy and scale our applications.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The Poland annualized base salary range for this position is zł268,000.00-zł402,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.