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Senior Commercial Account Executive

Outbound.io

Outbound.io

Sales & Business Development
New South Wales, Australia
Posted on Thursday, March 28, 2024

Job Description

We are seeking a Senior Account Executive, accustomed to exceeding targets, to join our Mid-Market & Commercial team in Sydney. As a key member of Zendesk's sales team, your role will require a laser focus on new business acquisition, twinned with existing customer account management to drive expansion opportunities.

As a Senior Account Executive, you'll require a natural curiosity to ask questions, the ability to foster executive level relationships and love hunting for new opportunities, whilst maintaining existing customer relationships. You'll be required to have a passion for building and maintaining relationships at all levels, the ability to progress large opportunities from inception to close, lead a team of extended resources within Zendesk and drive a value based sales approach at all times.

We require a creative, curious, tenacious and collaborative Senior Account Executive who is able to articulate Zendesk’s platform vision. In return, you'll enjoy working for an organisation that is on a mission to transform the way in which organisations deliver personalised, proactive and intelligent customer & employee experiences. You'll also relish the opportunity to learn new skills, grow your career in a global organisation and have fun in a team culture that regularly shares best practice and wins together.

Responsibilities

  • Pursue a “hunter strategy” focused on land, growth and retention for accounts

  • Execute an account based sales strategy in Zendesk’s top tier of targeted logos, with a three-pronged pipeline generation strategy: leveraging the XDR and partner teams, while also driving your own pipeline.

  • Provide detailed and accurate sales forecasting with emphasis on new logos, plus long term sales outlook.

  • Consistently deliver an articulated value proposition for Zendesk as the vendor of choice in the Mid-Market / Commercial space.

  • Exceed activity, pipeline, and revenue goals on a quarterly basis.

  • Continually build a pipeline of new business, up-sell, and cross-sell opportunities.

  • Become an expert on Zendesk's products and conduct discovery calls, presentations, and demos with prospects and customers.

  • Demonstrate and sell value to key strategic stakeholders within the accounts during fast moving as well as complex sales cycles.

  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce

Requirements

  • 5 - 8+ years software selling experience; SaaS experience required

  • Successful record acquiring new business sales, experienced in selling large strategic deals ($100k annual contract value +) into the Mid-Market / Commercial market

  • Experience building strategic relationships and selling to VP/C level leaders

  • Effective account strategy and outbound prospecting experience important

  • Consistent track record of success vs quota

  • Technically savvy; thorough understanding of a related technology

  • Proficiency using Salesforce is desirable.

  • Skilled in virtual presentations, online web demos, remote sales processes

  • Exceptional verbal and written communication skills

The Intelligent Heart Of Customer Experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.