Job Description

Are you a high-energy manager with a proven track record in sales and the ability to encourage early-career professionals? If so, we are looking for you to lead our SMB sales team in Japan.

The ideal candidate has proven experience in managing, building and encouraging a team to achieve weekly, monthly, and quarterly targets. As Senior Manager of Zendesk’s SMB sales team for Japan, you will be leading highly visible, strategic efforts for Zendesk - your motivating nature and high attention to detail will be critical. SaaS sales experience is a plus!

Responsibilities

• Setting up the team to hit monthly and quarterly quotas

• Supporting direct reports by participating and leading in prospect and customer meetings

• Ongoing mentoring and development of the sales team, includes recruiting, on-boarding and training new Account Executives, team events and culture building

• Conducting weekly forecast meetings and key deal reviews. Coaching direct reports on strategies to drive closure - both for new business prospects and customer expansion accounts

• Use sales metrics to manage the team and individual AEs, tracking the results and succinctly reporting to senior management

• Identifying ways to innovate our sales model, including product demonstrations, automation of manual tasks, and implementing with marketing & product teams

• Evolve & refine the sales strategy, process and tactics to improve performance

• Working closely with your cross functional teams in building a Japan GTM strategy including marketing, advocacy, sales development, customer success, etc.

• This role will be based in either Japan / Singapore

Requirements

• Extensive experience in software sales both direct & indirect, with considerable experience in SaaS/Customer Support/Sales/CRM

• Strong experience in Outbound sales

• Strong executive relationships with SMB customers and a good partner/ reseller network in Japan

• Consistent overachievement as an individual contributor

• Minimum 5 years of sales management experience

• Passionate about training early career reps, and validated experience building a great working environment

• Able to thrive in a startup environment - you move quickly, think strategically, and are superb at tactical execution

• Proven ability to work cross-functionally with customer-facing and back-office teams

• Excellent presentation, organisation, and listening skills

• Fluency in Japanese and English required.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.