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Senior Workplace Experience Specialist

Outbound.io

Outbound.io

Tokyo, Japan
Posted on Thursday, May 23, 2024

Job Description

Job Summary:
We are in search of a dedicated and experienced Workplace Specialist to optimize our office operations in Japan. The ideal candidate will be proficient in reception duties and have a strong background in workplace management, ensuring efficient utilization of resources, maintenance of facilities, and a welcoming environment for staff and visitors..

Key Responsibilities:

  • Serve as the primary contact for reception duties, including warmly greeting visitors, and managing mail and deliveries.

  • Lead the coordination of workplace management tasks, such as space planning, vendor management, and office upkeep for optimal functionality.

  • Oversee the budget, execution and organization of office & pantry supplies, equipment, and facilities, anticipating the needs of the team.

  • Keep your manager informed of key issues and changes which may impact expected business results.

  • Partner with global peer and other departments to ensure consistency of brand and culture.

  • Assist in the onboarding process for new hires by providing necessary access badges, office tours, and workstation setups.

  • Manage special projects related to workplace improvements and collaborate with cross-functions teams.

  • Facilitate communication between staff members and management, acting as a liaison when needed.

  • Maintain office policies and procedures, as well as ensure compliance with safety regulations.

  • Facilitate the planning and implementation of events, workshops, and team-building activities designed to foster an office environment that enhances connection, encourages collaboration, and supports ongoing learning.

  • Support administrative tasks such as data entry, filing, and document management.

  • First point of contact for office emergency

Qualifications:

  • Fluency in Japanese and proficiency in English, both written and spoken.

  • Proven experience as a Receptionist or Office Administrator, preferably within a multinational environment.

  • Familiarity with office management procedures and basic accounting principles.

  • Competency in Google applications and office management software.

  • Strong organizational and time management skills with the ability to multitask.

  • Excellent communication and interpersonal skills.

  • A customer-focused approach with a high level of discretion and professionalism.

  • Detail-oriented with a proactive attitude towards workplace efficiency and problem-solving.

Education:

  • A bachelor's degree in Facilities Management, Business Administration, or a related field is preferred.

  • Certification in office or facility management is a plus

Work Hours:

  • This is a full-time role with standard office hours, with the expectation of occasional flexibility for events or operational needs outside of regular hours

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.