Job Description

At Zendesk, we are looking for a highly skilled and experienced Principal Solutions Consultant to join our dynamic and collaborative team in Bangalore, India. As a trusted advisor and technical guru, you will play a crucial role in demonstrating the value of our solutions to our prospective and existing customers. This is a unique opportunity to work with a world-class organization that is dedicated to ensuring exceptional customer experiences.

What you get to do every day:

• Understand customers' unique and complex business requirements and map them to Zendesk's suite of software solution offerings.

• Deliver flawless solution demonstrations that highlight the business value of our products.

• Collaborate with the sales team to develop and implement the pre-sales strategy.

• Provide deep product and industry knowledge to guide the extended team throughout the sales cycle.

• Use your expertise in the field to come up with innovative solutions and solve problems creatively.

What you bring to the role:

• Deep experience working with Mid-Market/ Enterprise customers in a client-facing commercial role.

• Excellent interpersonal, communication, persuasion, and presentation skills.

• Passion for storytelling and the ability to engage and captivate audiences.

• Strong knowledge of Enterprise SaaS applications, software architectures, and web technologies.

• Strong understanding of Agile principles and the ability to effectively communicate with a wide range of individuals involved in the project.

• Proven track record in leading RFI and RFP processes, as well as managing Pilots and Proof of Concepts.

• Thrive in a dynamic environment that requires flexibility and agility.

• Must be currently living or willing to relocate to Bangalore, Karnataka

Even better if you also have...

• Experience in customer service, customer contact centers, customer service software, ITSM, or conversational A.I.

• 7+ years of Mid-Market/Enterprise software solutions experience.

• Domain expertise in Customer Experience (CX) or other industry verticals.

• Technical knowledge in web/scripting technologies, HTML, CSS, JavaScript, and SaaS applications.

#LI-MJ1

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.