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Business Systems Analysis Lead

Outbound.io

Outbound.io

Madison, WI, USA
Posted on Tuesday, June 18, 2024

Job Description

We are looking for a person who thrives in a multi-project, fast paced and lively environment. To succeed as part of this team, you should be a talented and experienced business systems analyst with a strong background in implementing finance SaaS applications. As a Lead IT Financial Business Systems Analyst within the Finance Apps team, you will have a variety of responsibilities, including managing our order to cash process, work with finance and accounting on account reconciliations, building and implementing functionality and improvements on our ERP systems.

What you get to do every day:

  • Partner closely with the Revenue and Finance organizations to transform business needs into high quality and scalable systems to nurture Zendesk’s wide-ranging growth.

  • Manage finance system impact of quote to cash activities to our ERP and accounting systems on Zuora Billing, Zuora Revenue and Netsuite

  • Assist Finance and accounting team on month-end close activities and reconciliations.

  • Build out systems and processes that further automates accounting activities and help reduce days to close.

  • Expect to get your hands into the details - this role will be working directly with users to capture requirements, implement, test and deploy new features on a periodic basis.

  • Quickly learn new technologies, think out-of-the-box to find creative solutions, and connect with both technical and non-technical audiences.

  • Work in our best-of-breed finance applications infrastructure, including Salesforce, Zuora, RevPro, NetSuite, and other market leading SaaS application providers.

What you bring to the role:

  • Proven track record of having implemented, improved and supported enterprise class systems - which includes planning, analysis and design, configuration, development, data migrations, system testing, cutover plan, and production support.

  • Solid grasp of overall finance and operational business processes, with in-depth knowledge of Quote-to-Cash processes preferred.

  • Strong knowledge of finance and accounting practices, managing a chart of accounts, multiple subsidiary structures, currencies, and the impacts of invoicing, payments, and credits on the general ledger.

  • Solid understanding of IT processes, including SDLC and change management.

  • Demonstrable ability to work autonomously, manage and lead small to medium projects or parts of larger programs requiring program management involvement.

  • High level of intellectual curiosity to understand the current state, identify issues and provide solutions, while advising on potential positive and negative implications of decisions.

  • At least five years experience with managing a subscription billing application, and SaaS based ERP.

  • Experience with Zuora Billing and/or Zuora Revenue

  • Experience with Netsuite is preferred

  • Understanding of Salesforce Integration dependencies is preferred.

  • Experience with agile scrum methodologies and working collaboratively with a scrum team preferred.

  • BS/BA or equivalent work experience.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The US annualized base salary range for this position is $113,000.00-$169,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.