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Correlation Ventures

FSS Accounting Analyst

IT, Accounting & Finance
Manila, Philippines
Posted on Thursday, July 4, 2024

Job Description

Join Our Team as an FSS Accounting Analyst at Zendesk Manila!

Ready to launch your career in the financial battleground where precision leads to victory? Zendesk is calling on fresh talent eager to break into the finance world with zeal and a razor-sharp focus on the details. If efficiency, accuracy and system-savvy are your battle cries, our Finance Shared Services team awaits you!

Why Zendesk?

At Zendesk, we're dedicated to excellence in all aspects of our operations. From delivering exceptional products and services to fostering a culture of innovation and collaboration, we're committed to driving success for our customers and employees alike.

The Day-to-day

  • Responsible for Month-end closing activities including but not limited to preparation of complex journal entries, balance sheet reconciliation and financial reports and analysis.

  • Maintains and reconciles general ledger accounts by verifying, reconciling transactions and resolving discrepancies.

  • Records asset, liability, revenue, and expenses entries and certifies balance sheet reconciliation.

  • Maintain and reconcile Global Fixed Asset accounts and FA module.

  • Maintain and reconcile Global Prepaid accounts and monthly/ quarterly close activities.

  • Assists in preparing and providing account analysis, fluxes for BS and P&L accounts and other reports

  • Maintains JEs, reports, reconciliations that adhere to company-established accounting and finance policies, processes and controls

  • Assists in internal and external audits by providing supporting records and documentation required.

  • Coordinates and communicates with various contacts (Operations/Finance/Others) related to journal entry and report dependencies.

  • Participates & supports continuous improvement initiatives by providing ideas/pain points/recommendations during data gathering.

  • Creates & updates Playbook for business continuity and on-boarding.

  • Handles other tasks delegated or assigned by Process Lead/ Manager.

  • Provide assistance in implementing policies and procedures to ensure financial transactions are being executed appropriately, and collaborates with other departments in terms of financial statement reviews.

  • Collaborate across the Finance Shared Services organization, including Global Accounting, Finance & Strategy, SEC Reporting, Engineering, Legal, Treasury, Tax, Workplace Experience and People Operations

  • Helps on the review current procedures and identify opportunities for process improvements to accelerate close and reporting timelines; suggest and implement improvements to scale and automate manual procedures and computations.

Skills and Qualifications

  • Bachelor’s Degree in Finance or Accounting or equivalent.

  • Has at least 3 years experience in a SAAS company/ Finance Shared Services experience preferred.

  • Willing to work shifting schedules to accommodate different time zones per global business requirements.

  • Excellent communication skills, both written and verbal, in addition to strong problem solving skills in a growing and dynamic environment

  • Intermediate MS Excel skills required (VLooksUps, Pivot Tables, etc.)

  • Ability to provide excellent customer service and work well in teams to establish and maintain effective working relationships

  • Ability to thrive in a fast-growing environment where change is the norm; strong multitasking skills

  • Strong organization skills

  • Attention to detail and accuracy a must

  • Experience with financial accounting softwares.


Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.