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Marketing Operations Specialist

Outbound.io

Outbound.io

Marketing & Communications, Operations
Mexico City, Mexico
Posted on Thursday, July 4, 2024

Job Description

Who we’re looking for

Are you ready to take your career in Marketing to the next level? Zendesk, a world-class customer service software company, is seeking a motivated and ambitious Marketing Operations Data Specialist to join our Global Marketing Operations team. The Marketing Operations team is responsible for managing our marketing technology stack. Maintaining high quality data is critical to the success of our programs and campaigns.

What you'll be doing

As a Marketing Operations Data Specialist, you will have the opportunity to make a significant impact on our global data management processes. Your main focus will be on improving data quality across the Marketing and GTM organizations, ensuring flawless execution of global marketing campaigns.

  • Perform data cleansing tasks to ensure data cleanliness.

  • Develop and implement data augmentation, transformation, and normalization programs

  • Collaborate with cross-functional teams to determine data requirements and deliver integrated solutions to address cross-functional data challenges

  • Monitor and analyze data quality performance metrics

  • Identify areas for improvement and successfully implement data quality enhancements

What you bring to the role

To excel in this role, you should have proven experience in marketing operations and data management, the ability to operate in a fast-paced environment and feel comfortable taking ownership and responsibility.

Basic Qualifications:

  • Education and experience in Marketing, Business, or a related field, such as a Bachelor's degree or equivalent experience, will be considered.

  • Experience with marketing automation and CRM platforms (preferably Marketo and Salesforce)

  • Advanced proficiency with Excel, advanced marketing and reporting tools, and data sets

  • Excellent analytical and problem-solving skills

Preferred Qualifications:

  • 2+ years of experience in data management technique, data analytics, business intelligence, or related field

  • Experience with data orchestration tools, such as Openprise is a plus

  • Ability to write SQL, or interest in learning

Where We Work:

Being digital first doesn’t mean we’re digital only. In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our {insert location} office on a weekly basis for part of the week. The specific in-office schedule is to be determined by the hiring manager.

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.