Job Description

Zendesk is seeking a driven individual to join our demand generation team as a Global Outreach Manager. In this role, you will play a crucial part in managing and reporting on our marketing and sales outreach initiatives. Your primary responsibilities will include developing data-driven prospecting and outreach strategies, creating compelling outbound content, managing our global library of outreach content, and overseeing the reporting of global sales and marketing outreach programs. You will work closely with regional campaign managers and BDR/SDR leaders to report on campaign performance and offer strategies for driving pipeline growth.

Key Responsibilities

• Develop and Optimize Outbound Messaging: Create email sequences, call scripts, InMails, and other outbound content for the sales organization to use in their prospecting efforts.

• Manage Reporting: Build and disseminate comprehensive reports on global marketing and sales outreach activities.

• Content Governance: Establish guidelines for content creation and maintain a global library of content to ensure alignment across regional and global sales/marketing teams.

• Stakeholder Coordination: Collaborate with BDR/SDR leadership, regional marketing leaders, sales play teams, and global campaign teams on a regular basis to drive and refine sales outreach strategies.

• Content Auditing and Guidance: Regularly audit outbound content and provide constructive feedback on sequences, InMail messages, and other outreach channels to BDR/SDR and regional marketing teams.

• Platform and Tool Analysis: Monitor and analyze the usage of sales engagement platforms to support improvements and efficiencies.

Qualifications

• Minimum of 3- to 5 years of experience in marketing, sales, or business development.

• Proven experience in program management and demand generation initiatives.

• In-depth experience working with BDR/SDR teams.

• Proficiency in sales outreach and engagement platforms (Outreach.io, Gong, SalesLoft, etc.).

• Experience with data analytics tools such as Tableau and Salesforce.

• Strong cross-functional leadership abilities.

• A highly organized and motivated professional with a keen interest in data synthesis and solution development.

Ideal Candidate Traits

• Highly organized and self-motivated.

• Strong curiosity and analytical mindset.

• Deep understanding of BDR/SDR team dynamics.

• Experience with demand generation strategies.

• Excellent communication and cross-functional collaboration skills.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.