By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice.

Job Description

Who we're looking for

Are you an exceptionally skilled and expert Accounting professional with a consistent track record in managing revenue? If so, we have an exciting opportunity for you to join our outstanding team as an Accounting Revenue Manager.

What you'll be doing

• Ensure accuracy of the allowance for doubtful accounts and sales return reserve by leading all aspects of calculation and trend analyses prepared by Manila-based revenue team members.
• Manage bankruptcy and other business-related specific reserves by working closely with our technical revenue recognition accounting and revenue operations teams.
• Own end-to-end revenue recognition process for 3rd Party Resellers.
• Assist with revenue accounting for business acquisitions prior to full integration, as well as play an integral role in the development and implementation of go-forward revenue processes.
• Investigate, troubleshoot, and resolve discrepancies resulting from upstream operational procedures. Perform in-depth review of accounting procedures and reconciliations for revenue accounting balance sheet accounts to ensure efficiency and accuracy of accounting processes.
• Collaborate with cross-functional teams and assist with driving interdepartmental projects and operational process improvements.
• Design flowcharts and write memos outlining revenue accounting policies and procedures.

What you bring to the role

• Detail oriented and great with time management.
• Possess strong analytical and problem-solving skills.
• Proficient in generating ad hoc reports for management, with advanced skills in writing complex data formulas.
• Extensive experience with Allowance for Doubtful Accounts analysis
• Open to working US Pacific Time hours.

Preferred Qualifications:

• CPA or equivalent certification
• Degree in Accounting or Finance, or equivalent professional experience.
• Knowledge of ASC 606 Revenue Recognition Standard with experience in the SaaS industry
• Prior experience and proficiency with Zuora Revenue (formerly RevPro) and NetSuite accounting systems

Where We Work:

At Zendesk, we believe that great work happens anywhere. With our flexible work policy, you have the freedom to choose where you work. Join our team in Madison, WI, USA and collaborate with colleagues from around the world to deliver outstanding results.

Find the approved language here

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.