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Job Description

At Zendesk we are looking for an HR Compliance Program Manager to join our expanding hub in Lisbon.

As an HR Compliance Program Manager you will be responsible for managing the global compliance oversight program for People and Places (P&P). In this role you will be working alongside with internal and external stakeholders to create and maintain compliance schedules, documentation, and roadmaps to effectively operationalize HR compliance activities. You will also project manage any new or updated compliance activities, recurring audits and assessments that require cross-functional collaboration.

This is an excellent opportunity for you to autonomously drive the HR compliance and project management activities on a global scale, creatively collaborating with cross functional teams based across the globe.

As a HR Compliance Program Manager you will:

• Create, maintain, and improve the HR Compliance Governance Process, with a strong analytical focus on controls, testing, and ongoing monitoring to implement effective compliance activities.

• Be first and primary point of contact for compliance assessments, audits and reporting requests, both internal and external

• Build a framework including appropriate review and approval steps, to ensure compliance with laws and regulations governing across various federal, state/provincial, and local government agencies and guide P&P sub-functions through application.

• Maintain inventory of HR compliance requirements and RACI model for each requirement; develops roadmap and timelines for compliance activities, including but not limited to audits, reporting and assessments.

• Collaborate across multiple teams to document and operationalize new compliance requirements and update them accordingly.

• Act as primary project manager for compliance activities such as audits, reporting, assessments and regulatory requirements

• Work with internal and external stakeholders to develop and/or enhance existing compliance assessments, templates, and reporting; documents activities and provides summaries and relevant recommendations for senior management and other stakeholders, to include regulatory agencies and the Board of Directors, as needed.

• Coordinate with legal counsel (internal and external) and various internal teams to identify, monitor, analyze, and communicate regulatory changes including templates for policies and standard operating procedures.

• In partnership with Zendesk legal team, you will coordinate and drive compliance assessments of regulations and process breakdowns against organizational requirements

In order to succeed in this role, you should have:

• Bachelor’s degree in Business, HR or in related field OR equivalent experience

• Previous Experience in human resources, compliance administration, and/or legal including program management duties.

• Knowledge and experience working in compliance roles focused in the HR field

• Successful experience managing compliance related projects or programs that require input and action from cross-functional stakeholders.

• Strong project management skills, ability to manage multiple priorities simultaneously.

• Experience drafting, reviewing, and finalizing process documents, communications, and project charters.

• Ability to work cross-functionally, individually, or to lead work among a team.

• Proven experience working with confidentiality matters and demonstrating a high level of integrity.

• Strong decision making skills and ability to influence others

• Strong creativity and collaborative skills, and experience working in a matrixed and agile environment and on cross-functional teams.

• Excellent verbal and written communication skills.

• Proactive, results-oriented, and self-driven.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.