Job Description

Zendesk is hiring a talented project manager to lead the construction management of our global offices. The ideal candidate has experience in project management and construction of commercial interiors in the technology sector. This person is passionate about various aspects of office interiors; office architecture, interior design, signage package, furniture, hospitality and workplace technology. This role will manage a 3 year rolling pipeline of capital projects around the world. Project locations include; Austin, Manila, Pune, Berlin, Lisbon, Mexico City, and more.

Primary Responsibilities:

• Work closely with the Global Real Estate team to lead, own and manage large capital projects for Zendesk worldwide.

• Experience managing construction TI projects from $1M - $10M++ ROM.

• Hire and partner with CM/PM’s to locally deliver TI projects in active markets.

• Appoint top A+D firms to support the Design/Build construction of new offices and expansions globally.

• Negotiate general construction contracts to build our new facilities around the world.

• Develop partner relationships with our Capital Projects Team which includes members of Creative Design, regional Workplace Leads, IT Infrastructure, Global Safety & Security, procurement and other key project stakeholders.

• Partner with Real Estate & Workplace Leads to develop and document the program vision for new offices, develop timelines and kick off projects with Capital Projects stakeholders.

• Develop the SOW, issue RFP, and manage the selection and procurement of furniture identified by the local project team, Architect and Creative Director.

• Manage dealer relationships globally, develop regional & global standards for systems furniture, open line, ancillary and COM furniture.

• Work with the real estate team to distill financial analysis, demographic research & business strategy into presentation materials for internal/external use.

• Track capex budgets, benchmark future projects and develop forecast models

• Develop and track master project schedules for multiple concurrent projects

• Manage document libraries; active projects, project close-outs, O+M manuals, budgets, etc.

• Issue PO’s for A+D services, CM/PM consulting, furniture & large asset orders.

• Partner with Treasury, and F&S to present cash flow projections, process GMP payments and change orders

• Support the process for annual capital budgeting and long range planning, forecasting capital projects for 2020 - 2024. June - August review process.

• Some involvement with M&A transactions related to real estate acquisitions, and consolidations

• Partner closely with: Finance, Treasury, Procurement, Legal, IT, Security, Creative and Workplace teams

Qualifications

• Demonstrated accountability to successfully lead and manage project delivery from program concept to substantial completion is a critical requirement for this role.

• Minimum 5-7 years of relevant experience (ie commercial real estate, construction management, project management, management consulting)

• Knowledge of AIA contract docs, Design/Build and GMP contracts.

• Ability to issue RFP’s for project managers, A+D firms and GC’s using fair bidding practices.

• Strong quantitative, analytical and financial modeling, forecasting, capital planning experience (e.g. calculating capital expenditure budgets for leased properties)

• Experience and understanding of California building code, Title 24, ADA compliance

• Excellent written and verbal communication skills

• Advanced skills in MS Project, Google Docs, Sheets, Slides, Calendar, Drive, Box, Slack

• Bachelors and/or Masters Degree in Architecture, Engineering, Finance & Accounting, Construction Management

The US annualized base salary range for this position is $106,000.00-$158,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.