Job Description

Position Overview:

We are seeking a dynamic and strategic Employee Experience Partner to join our People & Places organization. This role will be critical in shaping the employee experience and driving cultural initiatives across our global workforce of employees. The ideal candidate will bring a deep understanding of employee perspectives and change management to the development, building, and launching of our most critical and strategic HR projects

Key Responsibilities:

Employee-Centric Project Development:

• Infuse the employee perspective into the development, building, and launch phases of strategic HR projects

• Conduct employee surveys, focus groups, and interviews to gather insights and feedback that inform project design and implementation

• Partner with the leadership and People & Places team to design and implement employee experience strategies that attract, retain, and engage top talent

Change Management Expertise:

• In collaboration with People & Places leadership and cross-functional teams: design and implement change management strategies that align with organizational goals and improve the employee experience during transitions

• Identify potential impacts of changes on employees and recommend mitigation strategies to ensure smooth transitions

• Create resources, toolkits and enablement materials to assist employees during transitions, facilitating their adaptation to change

• Research and share industry best practices and innovative approaches to change management and employee experience to keep the organization competitive

Diversity, Equity, Inclusion, and Belonging (DEIB):

• Ensure that DEIB principles are integrated into all programs and initiatives

• Consider global differences and cultural nuances when designing and implementing programs to foster an inclusive workplace

Cultural Alignment:

• Align projects with the Zendesk’s culture, mission, and values, ensuring that all initiatives reflect and reinforce our organizational identity

• Act as a culture ambassador, promoting initiatives that enhance employee engagement and satisfaction

• Identify and collaborate with change-makers across the organization to enhance employee buy-in and actively participate in initiatives that drive excellence

Communication Strategy:

• Assist in drafting and executing communication plans related to HR projects and initiatives

• Develop clear and engaging messaging that resonates with employees and fosters understanding and buy-in

Stakeholder Engagement:

• Build and maintain relationships with key stakeholders across the organization to ensure alignment and collaboration on initiatives

• Present findings, recommendations, and progress updates to senior leadership and other stakeholders

Performance Metrics and Reporting:

• Establish metrics to measure the effectiveness of employee experience initiatives and change management strategies

• Analyze data and feedback to continuously improve programs and initiatives

Qualifications:

• Minimum of 7 years of experience in HR, employee experience, change management, or a related field

• Proven experience in implementing DEIB initiatives and understanding of global cultural differences

• Strong knowledge of change management methodologies and best practices

• Exceptional communication, presentation, and interpersonal skills

• Ability to work collaboratively in a fast-paced, global environment

Where we work:

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

#LI-JM7

The US annualized base salary range for this position is $118,000.00-$178,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.