Commitment to Safety

Nothing is more important to us than safeguarding the health of our customers, employees, their families, and the community at large. Effective October 8, 2021, all US employees as well as all newly hired US employees are required to receive the COVID-19 vaccination (and provide proof) unless granted an approved exemption from this policy due to a medical reason, or because of a sincerely held religious belief.

At Prose, we don’t believe in “one-size-fits-most.” We create custom hair care that’s inclusive to all hair types, needs and preferences. Each of our hair care products is customized to a person’s hair needs based on the results from an online consultation. The individual data is processed through a proprietary algorithm and made-to-order in the Prose lab using natural active ingredients. Marrying emerging technologies with the best in beauty, Prose is truly creating something special.

Prose Is looking for Customer Service Associates in the Austin, TX area. This is the opportunity to join a fast-growing startup and an energetic team that works together to deliver creative solutions that are transforming the way people think about and shop for hair care. We are committed to building a diverse and inclusive culture, and are looking for talented problem solvers who lead with passion and who face any task with a positive mindset.

Role Focus:

• Connect with the Prose customer across platforms (email, chat, social DMs, and SMS), providing a hyper-personalized best in class customer experience
• Become an expert on our experience, our physical products, our ingredients, and our customer.
• Demonstrate excellent problem-solving skills to resolve customer issues while meeting productivity and quality goals
• Think creatively about ways to improve the customer experience, streamline internal processes and share customer feedback cross functionally
• Be a part of an energetic, hard working team!

The Ideal Candidate:

• Has experience and is passionate about providing tailored service to connect with customers
• A quick learner that thrives in a fast paced, ever-changing environment with an aptitude for multi-tasking
• A strong problem solver and critical thinker with stellar troubleshooting skills
• Excels at working both independently by using resources and as a team player to collaborate with others to achieve big picture goals
• Detail-oriented and organized with impeccable written and verbal communication skills
• Innovative, creative, and open to iteration in the name of overall improvement for the team and our customers
• Is an engaged, positive, reliable teammate in a remote setting

Understand & Embody our Prose Values:

Intentional Inclusivity

• We know the best ideas come from open minds and willingness to listen. While our products cater to the individual, an invitation into our process is always open to our community.
• We value our differences and diverse backgrounds by communicating openly, managing with transparency and striving to understand one another’s perspective. It’s a key ingredient to our innovation.

Connected Collaboration

• Our strength as a group will outlast our efforts as individual contributors. With offices across countries (and across boroughs) staying inventive and agile deepens our clear vision and consistent communication.
• We stay in a spirit of entrepreneurial collaboration: We do not have consensus at all times, but we trust one another to work toward our common goals. Our success is an expression and result of our progressive and gratifying teamwork.

Driven, Together

• We value ownership and coaching that encourages employees to think constructively and creatively about the business. We view employees as leaders and individuals who are accountable, resourceful and responsible. Anyone and everyone is encouraged to lead.
• We recognize that in order to continue thinking one step ahead, we will need to try new things. We strive to provide an open environment that accepts this truth making space for new ideas to emerge.

Humanity Always

• We assume good intentions in every interaction keeping ourselves accountable for the climate we create. We seek to understand our co-workers through this lens of conscious bienveillance, authenticity and fellowship.
• We operate with the intention of preserving resources, creating an environment we can all live in--for our business and the world. Sustainable care is essential to our ethos as an organization. We take a mindful approach to how we think about our people (employees) and our planet.

Perks & Benefits:

At Prose we value our employees and their well being. As a growing business we aim to stay up to par on the latest perks and benefits for all of our eligible team members. Some of these include but are not limited to:

• A competitive and flexible PTO policy
• Competitive compensation package (base salary, target bonus and equity)
• Company sponsored health care plan ( medical, dental and vision plans)
• 401k + matching
• $125 monthly wellness allowance
• FSA and commuter benefits