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Technical CSM - SaaS, CRM Data & Analytics

Proshort

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IT, Data Science

Posted on Dec 29, 2025

At Proshort, we’re building the Cursor moment for Sales - an AI-native sales enablement platform that helps GTM teams be fully prepared for every customer conversation.

We’re looking for a Technical Customer Success Manager (Enterprise SaaS) to own the success of our enterprise and mid-market customers end-to-end. This is a hands-on, high-ownership role where you’ll manage key accounts, drive adoption across teams, and help shape how Customer Success scales at Proshort.

🎯 What You’ll Do

Manage a portfolio of enterprise and mid-market customers, driving adoption and measurable outcomes.
Build strong relationships with senior technical and business stakeholders - including RevOps, Sales Ops, Enablement, and Leadership teams.
Lead technical onboarding, setup, and integration processes leveraging CRM data and analytics (BigQuery / SQL).
Identify and execute on expansion and growth opportunities within customer accounts.
Create scalable playbooks for onboarding, renewals, health tracking, and escalation management.
Translate customer feedback into actionable product insights and collaborate closely with Product and Engineering to improve the platform.

💡 What We’re Looking For

3-6 years of experience in technical, customer-facing roles (Customer Success, Solutions, or Account Management) supporting enterprise SaaS customers.
Strong ability to simplify technical concepts for business users and influence stakeholders at multiple levels.
Hands-on experience with Sales CRMs (Salesforce, HubSpot) and revenue workflows.
Working knowledge of SQL / data analytics tools (BigQuery preferred).
Excellent communication, organization, and ownership - this is a founding role, not a support function.

🌟 Bonus Points

Background in RevOps, Sales Enablement, or Sales Analytics.
Experience building CS processes or playbooks from scratch in a high-growth SaaS environment.

Why Join Proshort?

You’ll join a fast-moving, product-first startup that’s redefining how revenue teams prepare, perform, and grow. You’ll have the autonomy to shape our Customer Success motion from the ground up - working closely with the founders, Product, and Engineering teams.

If you thrive at the intersection of customer success, data, and product, this role is for you.