Position:
Business Technology & Salesforce Manager

Location:
San Diego, CA (Hybrid)

Reports To:
VP, Sales Operations

About Sundae

Sundae’s mission is to help homeowners get the best outcome when selling a house that needs some love. For too long, the process of selling outdated and damaged houses has been difficult for sellers. Local property investors often capitalize on homeowner distress to purchase houses cheaply and resell them for huge profits.

Sundae is changing that by putting more of those profits back in the hands of homeowners. We’ve built a data-driven model to predict when sellers will need our help, a best-in-class sales and marketing team to reach them, and a trusted brand that drives organic growth through word of mouth and referrals. With scale and efficiency, we’re able to redistribute economic value to sellers, offering the most competitive price and becoming the largest buyer of homes that need love in the United States.

We are a Tier 1 Venture Capital backed company with product-market fit, scaling revenue, and a massive addressable market opportunity. Our team is composed of seasoned leaders from real estate and marketplace businesses and with significant high-growth company experience (Airbnb, Dropbox, Chime, LendingHome).

Joining Sundae means being part of the team that’s bringing compassion and transparency to the business of helping homeowners sell in their time of need. If you’re driven by making a positive impact on people’s lives and want to support our mission, we’d love to hear from you.

Role Overview

We are looking for an experienced Business Technology & Salesforce Manager to take ownership of our Salesforce platform and the business applications connected to it. This role ensures that our systems run efficiently, securely, and in support of business goals. The ideal candidate is a problem solver who can balance day-to-day administration with strategic improvements, while also serving as the go-to expert for Salesforce and related technologies.

Key Responsibilities

Salesforce Administration / Development

• Configure and maintain Salesforce, including Flows, Lightning Record Pages, fields, reports, and dashboards.
• Manage sharing rules, role hierarchy, profiles, and permission sets to ensure appropriate data access and compliance.
• Administer and troubleshoot third-party Salesforce packages (TalkDesk, SMS Magic, Conga, etc.).
• Maintain and update Conga templates for documents and communications.
• Monitor data and file storage usage and implement strategies to stay within platform limits.
• Provide end-user support, training, and documentation to drive adoption and efficiency.
• Oversee the Salesforce side of system integrations, ensuring reliable data flow and performance.
• Apply updates to Apex classes and Lightning Web Components (LWCs) as needed.
• Use VS Code and modern deployment practices for configuration and development tasks.
• Manage OwnBackup to ensure data integrity and recovery readiness.

Project Management

• Develop and manage project timelines, milestones, and deliverables in collaboration with stakeholders across Operations, Sales, and Marketing.
• Translate business requirements into detailed project plans, ensuring alignment with company goals and system capabilities.
• Communicate project updates, dependencies, and progress regularly to stakeholders and executive sponsors.

Business Technology Management

• Administer and support integrated systems, including:
  
  • TalkDesk (phone system)
  • SMS Magic (messaging)
    Zapier (integrations)
• Manage vendor relationships, including contracts, license counts, and renewals.
• Partner with vendors and internal stakeholders to resolve issues and implement enhancements.
  
  

General

• Act as the primary point of contact for Salesforce and related business applications.
• Collaborate with business leaders to identify opportunities, define requirements, and deliver scalable solutions.
• Ensure systems follow security, compliance, and best practice standards.
  
  

Required Qualifications

• 5+ years of experience administering Salesforce and related business technology systems.
• Salesforce Administrator Certification (ADM 201) – required.
• Salesforce Platform Developer I Certification – required.
• Strong expertise in sharing rules, security model, and user access management.
• Hands-on experience with Salesforce integrations and external system connections.
• Proficiency with Flows, Lightning Record Pages, reports, dashboards, and user support.
• Familiarity with Apex and LWCs, with ability to apply updates and troubleshoot.
• Experience managing third-party Salesforce applications (TalkDesk, SMS Magic, Conga preferred).
• Skilled with VS Code and Salesforce development/deployment tools.
• Proven experience with vendor management and SaaS license oversight.
• Strong problem-solving skills with excellent communication and user-support abilities.
  
  

Preferred Qualifications

• Experience with Salesforce backup and recovery tools (OwnBackup or similar).
• Broader experience with integration tools (APIs, Event Driven Architecture).
• Ability to balance technical requirements with business priorities, delivering secure, scalable, and user-friendly solutions.

Why Sundae

• Be part of a mission-driven team building something truly transformative in real estate
• Collaborate with smart, passionate people across Sales, Marketing, Product, and Ops
• Competitive compensation and stock option package ($125k- $150K OTE)
• Medical, dental, and vision benefits + generous PTO
• Flexible hybrid work model based in sunny San Diego