Digital Technology Europe - Enterprise & Full Stack Expert

• Location: Amsterdam, the Netherlands
• % Remote working: 50% office work & 50% remote work
• Job type: Permanent, full time

About the job

A new internal opportunity has arisen in our Amsterdam office as Digital Technology Europe - Enterprise & Full Stack Expert. In this role you will help Area Tech Manager in Benelux with transversal support for all GBU/GFU in North MCO (Multi Countries Organization) composed by Nordic countries (Sweden, Denmark, Finland, Norway) and countries in Benelux (Belgium, Netherlands and Luxembourg) including R&D (Research & Development) sites.

About our team

The Digital Technology team: Sanofi has recently embarked on a vast and ambitious digital transformation program. A first step to this transformation was bringing all IT (Information Technology), Digital and Data functions under a Global Chief Digital Officer reporting to Sanofi’s CEO (Chief Executive Officer). The new Digital organization is implementing a 3-year strategy that will drive business growth, operating income, and cost efficiency from enterprise-wide agile digital transformation.

The digital roadmap will facilitate the acceleration of R&D (Research & Development) drug discovery, intelligent supply chain, manufacturing digital factory of the future and commercial performance, bringing better drugs and vaccines to patients faster, to improve health and save lives.

It is our aspiration to be a leader in biopharmaceuticals, driven by world-class digital technology, to improve people’s lives everywhere. We put our colleagues on the highest value work, where they can best build their industry leading technical and business expertise in digital technology (digital experience, automation, software defined networks, cloud technologies, integration technologies, network security, digital workplace). We make Sanofi a great place to work with Digital capabilities. We leverage the best and brightest leaders and technical talent to build systems, rearchitect business process, generate value and drive competitive advantage.

Main responsibilities

• Transversally contribute to all GBU/GFU with the strategy of development for Service Desk and Onsite services, working with the Global Service Desk and Global Onsite Leads, regional digital Tech teams, and Customer-Facing Digital Technology to agree the optimal roadmap for Tech
• Collaborate in obtaining the highest levels of user experience and satisfaction for all Technology services delivered to their perimeter, including new service introductions
• The focus is to collaborate with vendors and all Digital Technology units to deliver Technology Services to those countries
• Support the overall strategy for Service Desk and Onsite Support services across all GBU/GFU, working with various global and regional teams to optimize the Tech roadmap
• Focus on ensuring end-user support operations are performing in line with contractual SLAs
• Support the delivery of additional services such as Mobile and Fixed Telephony, Telecom Expense Management, Printing, Foundation services (e.g.: LAN, Wi-Fi, SD-WAN, Data center, etc.)
• Identify and execute opportunities to automate, consolidate or rationalize service delivery in the perimeter in agreement with service owners and Digital Market Leaders
• Ensure that in-scope local services follow the SOPs (Standard Operating Procedures) and approved OLAs/SLAs
• Serve as the Technology on-site point of contact and escalation contact for incidents and service requests for the business and other Digital Technology units

About you

• Bachelor’s degree or equivalent in Information Technology/Science
• Proven record of accomplishment of owning and delivery Technology Services in large organization
• Considerable experience in healthcare industry for service
• Strong technical understanding across a range of technologies/domains
• Experience with working in a matrix organization environment and ability to influence other business leaders
• Experience working in regulated environments
• Leadership skills with drive, innovation, and a powerful sense of commitment, and adaptive to change
• Excellent communication skills
• Understanding of change management and release processes
• Knowledge of Windows/O365
• ITSM for Technology Regions as Incident, Requests, Problem and Asset management, and audit support
• Oral and written business proficiency in English and Dutch, French will be a plus

Pursue progress. Discover extraordinary.

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

#LI-EUR

At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.