Global Patient Experience Lead, Autoimmune Diabetes (T1D)
Global Patient Experience Lead Autoimmune Diabetes (T1D
At Sanofi, we are driven by one purpose – we chase the miracles of science to improve people’s lives. Our team, across some 100 countries, is dedicated to transforming the practice of medicine by working to turn the impossible into the possible.
We never settle and now we are creating a new paradigm with a first-in-class therapy in Autoimmune Diabetes (Type 1 Diabetes).
Our newest core asset, resulting from the acquisition of Provention Bio in General Medicines Autoimmune Type 1 Diabetes space, aims at delaying the onset of stage 3 type 1 diabetes. This means that for the first time, people at risk of developing this lifelong disease have fresh hope. What delayed onset means is more time for children to be children with less healthcare and more care-free childhood. The delay also gives families and healthcare professionals more time to prepare care plans for a later diagnosis.
We now present an exciting opportunity for you to go further faster. If you’re excited by the prospect of bringing this innovative, first-in-class therapy to more people at risk then we want to hear from you as we build a great team who will work at the intersection of our growth in immune-mediated diseases and disease-modifying therapies in areas of high unmet need.
This is a chance to bring your energy, expertise and experience to truly transformative and career-defining leadership roles where you can help change countless lives. In return, you will have a rare opportunity in pharma – the chance to help disrupt and delay a debilitating and widespread disease.
This really is a ‘prime time’ role offering you huge visibility and the chance to fast-track your career in healthcare.
Innovation, patient focus and disruptive thinking are all key threads of our Play To Win culture.
Our Autoimmune Type 1 Diabetes journey starts now and you can help us chart a new course – not only for Sanofi but for preventive healthcare. Now is the time to add your strengths to ours!
As the Global Patient Experience Lead – you are an experienced and successful business leader who can flex across a breadth of leadership skills including strategic thinking, problem solving and business plan design through to execution. You have a history of strong performance in previous roles, you are an adaptable leader who can find a way to bring together and lead cross-functional teams to deliver positive outcomes for customers, patients, and Sanofi. You thrive on the challenge to do things differently, operate with ambiguity and find business solutions to new business challenges. You thrive in a space where there are no precedents and are comfortable and confident enough to shape old new ways forward. You are comfortable in both commercial and scientific discussions, have driven/built innovative strategies and solutions, have experience in brokering partnerships and ultimately are patient centric.
This role reports into the Global Head of Autoimmune Diabetes. You will be leading the patient experience strategy for a first-in-class monoclonal antibody specialty disease launch, working in conjunction with countries and global functions. The patient experience business plan requires a unique design to ensure the support of at-risk people and recently diagnosed patients through an extensive, multifaceted patient experience program. The scope includes defining strategic approach (whilst considering country specifics and patient types), then building the program at local level with countries. Once the strategy is shaped your role will be also to activate and coordinate approaches across several functions at both global and local level.
Owns the Person/Patient insight generation, articulation and enhancement
Uses this data to nurture Person/Patient segmentation, personas identification and patient experience design
Leads the end-to-end patient experience
Builds the end-to-end patient journey, from people at risk/patient identification to follow-up, in collaboration with Global Autoimmune Diabetes team (e.g., working with Global Population Health Strategy Lead on defining the specific journey for people at risk identification)
Develops a global framework for Patient Support Programs to accompany People/Patients along their journey and provides guidance to countries
Identify opportunities to upgrade current Patient Support Programs to ‘White Glove Patient Experience’, leveraging connected ecosystems
Oversees and monitors implementation of the Patient Support Program across markets and tracks performance
Explores sourcing options for the different elements of Patient Support Program (i.e., build / buy / partner)
Partnering with Medical team designs a process to enable data and insights generation from Patient Support Program incl. exploring opportunities to deploy digital solutions (e.g., patient apps) to enable measuring / tracking of patient outcomes
Sets up external partnerships with medical devices companies and home infusion networks to facilitate treatment administration (e.g., with subcutaneous devices)
Seasoned business leader with a strong background in patient management, patient support, patient centricity and demonstrated building solutions with strong innovation
Is experienced enough to make critical investments and provide directions in the absence of precedence
Preferably has contributed/ideated successful global launch experience in Specialty / Rare disease/ Type 1 Diabetes
Robust experience with leading the large complex Planning process, strategy, insights and analytics through to plan pull-through
Strong financial acumen – experience with resource allocation, P&L management
Good communication skills, ability to communicate to audiences of varied sizes and levels
Strong PMO skills with the ability to lead, simplify and move at pace, large complex programs
Delivered launches in new green field therapy areas
Pursue progress, discover extraordinary
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.