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Correlation Ventures

Head of Patient Support Services Innovation



Customer Service
Cambridge, MA, USA
Posted on Tuesday, October 17, 2023

Reference No. R2713727

Position Title: Head of Patient Support Services Innovation

Department: Sanofi Genzyme US Patient Support Services

Location: Cambridge, MA

The Sanofi Patient Support Services (PSS) team is focused on supporting patients wishing to access to Sanofi therapies. This is achieved by offering programs that provide reimbursement and logistics support, financial assistance, and patient education. In addition to the program offerings, the PSS organization is also home to several field teams that provide education and support to patients and customers.

The Head, PSS Innovation will lead efforts to ensure that Sanofi patient support services teams are industry leaders in terms of patient and customer experience, innovation while providing support that is designed to meet the unique and unmet needs of patients affected by the diseases our therapies are approved to treat. He/She/They will lead the development and execution of a multi-year strategy to review and enhance current patient support operating models, technology and organizational design. In The candidate must be solution-oriented, operationally savvy, creative, highly organized, flexible, and adept at handling multiple projects with tight deadlines and multiple stakeholders. This will be a highly visible position interacting with many internal functional groups within Sanofi and external vendors. The position will report to the Head, U.S. PSS Operations Planning and Strategy. The position is based in Cambridge, MA.


  • Develop, implement and manage the US, PSS strategic plan and vision to transform the Sanofi Genzyme PSS organization to be more agile and efficient with a focus on creating a best in class patient and customer experience

  • Support launch teams in leveraging learnings and ensuring readiness for optimal patient support upon FDA approval

  • Tracks execution of strategic priorities on behalf of the PSS team; supports the operating effectiveness of the US PSS team

  • Works across businesses and functions within Sanofi to identify and share best practices

  • Leads change management efforts as needed to deliver key PSS business objectives and goals

  • Lead innovation efforts by operationalizing and measuring pilot programs

  • Conduct reviews of patient support programs and teams to identify opportunities to enhance services to support the disease state specific patient needs

  • Horizon scanning activities meant to identify industry trends, best practices, innovation initiatives that can be applied to and implemented within Sanofi Genzyme patient support programs and teams

  • Review operating model for patient support programs including external vendor partnerships, use of internal resources, PSS organizational model and use of digital tools

  • Assess vendor performance by creating consistent metrics and KPIs that can be used across programs and brands


  • Bachelor’s Degree

  • 8+ years relevant commercial experience in the healthcare industry and/or consulting

  • Strong leadership/management and analytical skills, ability to delivery on project objectives in a timely manner required

  • Proven ability to lead and influence teams without direct authority

  • Excellent writing, excel, power point and organizational skills required

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Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.


At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.