JOB PURPOSE

Ci2C Senior Collection Analyst is responsible for delivering collection management services for CHC business across countries within CHC perimeter in Europe & MEA as per their respective service level agreements.

Collection management services

• Prepare and review AR ageing reports
• Perform collection & dunning
• Determine appropriate escalations & follow-up actions as per defined process

KEY RESULTS/ACCOUNTABILITIES

Operation – Collection management services

• Deliver collections management services to CHC Europe for Sanofi entities within CHC perimeter as per their respective Service Level Agreements
• Collection activities: review AR ageing reports, perform collection & dunning, escalate & follow-up actions
• Dispute & Claim Management – qualify and create disputes identified by Ci2C and manage dispute resolution under Ci2C responsibility
• Address operational issues and follow through to resolution in an effective and timely manner
• Contribute to business and customer collection strategy reviews
• Execute in compliance with Sanofi policies and guidelines
• Complete all activities as per the global Core Model and operational KPIs
• Participate in continuous improvement initiatives
• Develop expert level knowledge of the activities in scope as well as local knowledge of entities in scope and become a super-user
• Pro-actively anticipate operational issues and coach junior analysts
• Develop expert level knowledge of the activities in scope as well as local knowledge of entities in scope and become a super-user
• Pro-actively anticipate operational issues and coach junior analysts

• Continuous improvement

• Identify process improvement opportunities through elimination of redundant activities
• Participate in process automation initiatives and ensure seamless adoption and transition
• Participate in global projects as required

Continuous improvement

• Identify process improvement opportunities through elimination of redundant activities
• Participate in process automation initiatives and ensure seamless adoption and transition
• Participate in global projects as required

KEY WORKING RELATIONSHIPS

• Head of Credit Management & Collection
• Head of Customer Invoice to Cash Europe
• Customer Service, Supply Chain and Trade
• Credit & Revenue Partners Europe
• Ci2C Collection Team Lead
• Credit Management & Collections SBS

SKILLS, EXPERIENCE & KNOWLEDGE REQUIREMENTS

Functional

• Broad understanding of Customer invoice to Cash process and activities
• Hands-on knowledge of collections & receivable activities
• Good business acumen
• Strong deductive and analytical skills

Technical

• Computer literate and familiar with accounting applications
• Knowledge of Microsoft Office

Interpersonal

• Ability to interact with internal stakeholders and clients in a professional manner
• Team player, able to work collaboratively transversally and with Ci2C front line teams with an end to end mindset
• Good communication skills
• Attentive to customer needs and feedback

Leadership

• Ability to work independently and take ownership of tasks and processes
• Ability to organize, prioritize and structure the tasks for oneself
• Attentive to detail and works with precision
• Action oriented, delivery driven, change agent
• Lead by example to deliver high quality service, customer satisfaction

Background

• Graduate degree in accounting or finance
• 2-3+ years’ experience in Collection preferably in an international multicultural environment
• Fluency in English and French is a must

Key Dimensions

The Credit Management Analyst reports to Head of Credit & Collection and works closely with Customer Service, Finance, Treasury, Account to Report, Trade or Global Business Unit and Ci2C front line teams in countries / regions.

At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.