Job title: Customer Engagement Manager (Philippines)

About the job

Strategic context:

The role is expected to contribute to the activation and amplification of the MCO franchise/ category/ brand strategy to deliver growth within a local market.

• Leverages some/many aspects of the Winning Way of Marketing and supports the delivery of insightful ‘go-to-market’ execution aligned to global and MCO strategy.

• Collaborates cross-functionally and with agency partners to deliver impactful execution, aligned to global/MCO strategy.
• Contributes to a deep understanding of HCPs and patients along the experience journey and supports the amplification of relevant omni channel assets to deliver memorable ‘go-to-market’ execution locally.

Main responsibilities:

• Closely coordinate and work with MCO marketing to define brand strategies communications plans
• Achieve sales & profit objectives for assigned brands.
• Activate MCO strategies at country level based on local needs and dynamics.
• Localize relevant materials making sure they adhere to country regulations
• Foster a performance and purpose-driven culture, with greater impact for Patients and HCPs
• Collaborate with the sales team to develop and execute effectively the marketing plans.
• Collaborate proactively and transparently with all internal stakeholders (Medical Affairs, Strategic Development, Training, Events Management, EBI, Legal, Regulatory, etc.)
• Implement a holistic strategic customer engagement plan aligned with MCO with the adequate multichannel-engagement strategy.
• Demonstrate a thorough understanding of the marketplace and ensure that all relevant staff is made aware of any changes which may impact on the business.
• Attend to administrative matters in an accurate, timely and audit-compliant manner.
• Create a culture that fosters effective communication within and across teams, divisions, departments. Ensure a trusting environment with effective ways of working (focus, speed, quality), encouraging everyone to speak up, challenge the status quo and have a winning mindset
• Understand and adhere to companies’ procedures and policies by self and team members.
• Ensure all marketing activities comply with relevant Acts, Regulations, Pharma code of conduct and ethical standards.
• Work with the training department to come up with the right learning and development strategy based on the business needs.

About you

Skills and Competencies:

• Brand Management
• Market Planning, Insighting, Analysis
• Interpersonal and Communication Skills
• Results Orientation.
• Accountability.
• Analytical Thinking.
• Business Acumen.
• Planning and organizing.
• Strategic Focus.
• Living the Company Spirit.
• Collaborate Transversally.
• Commit to Customer.
• Act for Change.
• Integrity/ Compliance.
• Entrepreneurial Spirit

Work Experience:

• University - Bachelor of Science or related fields is preferable.
• Business graduate (Bachelor of Commerce, Business Administration) is acceptable with successful experience in the industry
• Minimum 5 years of successful experience in marketing/brand management

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