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Customer Engagement Manager - Diabetes

Synthorx

Synthorx

Customer Service
Taguig, Metro Manila, Philippines
Posted on Monday, May 20, 2024

Job title: Customer Engagement Manager (Philippines)

About the job

Strategic context:

The role is expected to contribute to the activation and amplification of the MCO franchise/ category/ brand strategy to deliver growth within a local market.

  • Leverages some/many aspects of the Winning Way of Marketing and supports the delivery of insightful ‘go-to-market’ execution aligned to global and MCO strategy.
  • Collaborates cross-functionally and with agency partners to deliver impactful execution, aligned to global/MCO strategy.
  • Contributes to a deep understanding of HCPs and patients along the experience journey and supports the amplification of relevant omni channel assets to deliver memorable ‘go-to-market’ execution locally.

Main responsibilities:

  • Closely coordinate and work with MCO marketing to define brand strategies communications plans
  • Achieve sales & profit objectives for assigned brands.
  • Activate MCO strategies at country level based on local needs and dynamics.
  • Localize relevant materials making sure they adhere to country regulations
  • Foster a performance and purpose-driven culture, with greater impact for Patients and HCPs
  • Collaborate with the sales team to develop and execute effectively the marketing plans.
  • Collaborate proactively and transparently with all internal stakeholders (Medical Affairs, Strategic Development, Training, Events Management, EBI, Legal, Regulatory, etc.)
  • Implement a holistic strategic customer engagement plan aligned with MCO with the adequate multichannel-engagement strategy.
  • Demonstrate a thorough understanding of the marketplace and ensure that all relevant staff is made aware of any changes which may impact on the business.
  • Attend to administrative matters in an accurate, timely and audit-compliant manner.
  • Create a culture that fosters effective communication within and across teams, divisions, departments. Ensure a trusting environment with effective ways of working (focus, speed, quality), encouraging everyone to speak up, challenge the status quo and have a winning mindset
  • Understand and adhere to companies’ procedures and policies by self and team members.
  • Ensure all marketing activities comply with relevant Acts, Regulations, Pharma code of conduct and ethical standards.
  • Work with the training department to come up with the right learning and development strategy based on the business needs.

About you

Skills and Competencies:

  • Brand Management
  • Market Planning, Insighting, Analysis
  • Interpersonal and Communication Skills
  • Results Orientation.
  • Accountability.
  • Analytical Thinking.
  • Business Acumen.
  • Planning and organizing.
  • Strategic Focus.
  • Living the Company Spirit.
  • Collaborate Transversally.
  • Commit to Customer.
  • Act for Change.
  • Integrity/ Compliance.
  • Entrepreneurial Spirit

Work Experience:

  • University - Bachelor of Science or related fields is preferable.
  • Business graduate (Bachelor of Commerce, Business Administration) is acceptable with successful experience in the industry
  • Minimum 5 years of successful experience in marketing/brand management

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!