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Customer Development Manager

Synthorx

Synthorx

Customer Service
Taguig, Metro Manila, Philippines
Posted on Thursday, May 30, 2024

Customer Development Manager, PH

  • Location: Philippines
  • Job type: permanent, full time

About the job

At Sanofi Consumer Healthcare, we have one overarching mission - to work passionately, challenging ourselves and our industry every day, to build a healthier future by helping people, help themselves, bringing “Health in Your Hands”.

Our teams are building trusted & loved brands that connect with hundreds of millions of consumers worldwide, enabling better self-care for individuals and communities, while also contributing to a healthier planet. To fulfill this mission, we are embarking our consumers, our customers, healthcare professionals, and our employees in this journey because this is what will make us become the “Best Fast-Moving Consumer Healthcare (FMCH) Company In & For the World”.

We strive to act as a force for good by integrating sustainability along our business and employees’ mission and operate responsibly from both a social and environmental point of view.

To achieve this, we need strong talent who will help us shape the future of our Consumer Healthcare business and challenge our industry. At Sanofi Consumer Healthcare, we aspire to create a work environment where people can thrive, grow, and be at their best every day. Our priority is working with integrity to improve the health and well-being of people and communities where we operate, working towards making a positive impact in the world.

Summary

Best-in-class customer management & business development for Sub Distributors and Wholesalers in order to achieve sales targets and hit brand objectives of Sanofi CHC.

Top-notch negotiation skills, blended with excellent relationship management to deliver mutually-beneficial business outcomes for both the customer and Sanofi. Ensure close collaboration with internal and external partners in order to achieve world-class distribution, availability, visibility and shopper engagement at the trade level.

KEY TASKS/ACCOUNTABILITIES

1. Develop sustainable, profitable business in Sub Distributors and Key Regional Supermarket Chains customers to consistently achieve sales targets, profitability and market share objectives.

  • Plan and execute winning customer business plans to ensure achievement vs current year target and growth vs previous year.

  • Execute Joint Business Planning with top customers

  • Negotiate pay for performance KPIs to ensure profitable growth

2. Customer Management

  • Develop and conduct quarterly business reviews with key customers.

  • Negotiate mutually-beneficial, sustainable annual terms & conditions.

  • Cultivate and maintain mutually-beneficial business relationships with assigned key customers in all levels of their organization, from the head office to the area and independent customers

  • Ensure consistent distribution and availability of relevant CHC brands. Formulate plans to ensure Sanofi performance in key customers is always ahead of competition and the market.

  • Close collaboration w Marketing / Trade Marketing Team to formulate activation strategy and programs. Negotiate & execute promotion that drive profitable sales growth for the brands and the company.

3. Investment

  • Oversee effective and efficient Gross To Net investment management

  • As these our top customers, the CDM needs to have keen financial and strategic management skills to ensure we achieve a good return on investment in these customers.

4. Data-Driven Analysis & Management

  • Participate in monthly demand reviews as necessary

  • Provide and monitor relevant 3-month rolling forecast for key customers

  • Collaborate with marketing or trade marketing to regularly conduct pre and post promotion analysis. Ensure right promotion strategy formulated with effective ROI.

  • Actively monitor Category and key competitions market intelligence, share with team insights & initiate actions whenever necessary.

  • Actively collect and analyze monthly offtake data for relevant key customers who provide such data. Share insights gathered with the commercial team & initiate needed actions to ensure continuous business growth.

6. Receivables

  • Ensure timely processing and provide appropriate supporting for debit notes

  • Work closely with distributor finance and customer in case of any disputed credit / debit notes

About you:

  • Approximately 3 - 5 years of experience in distribution management within FMCG / FMCH.

Interested? Apply today!

To learn more about what makes us a Global Top Employer, visit our careers page; https://www.sanofi.com/en/careers

Pursue progress, discover extraordinary.

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

We live our commitment through our Reconciliation Action Plan, a team member—and leadership-driven LGBTIQ+ program, and a team dedicated to Inclusion and Diversity.

If you need assistance or any accommodation during the application or recruitment process, contact our Talent Acquisition team, who would be happy to help.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!