Credit Collection Lead
Synthorx
This job is no longer accepting applications
See open jobs at Synthorx.See open jobs similar to "Credit Collection Lead" Correlation Ventures.Credit Collection Lead
Lead a team performing O2C processes and entities within the countries as follows:
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Process:
Deliver collections and credit risk management services to SBO
Assess new customer credit risk
Assess customer portfolio risk
Implement ad-hoc review of customer credit data
Check credit availability and manage blocked sales orders
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Entities within the countries below (except CHC entities):
Greater China (China, Taiwan and Hong Kong)
TMS (Thailand, Malaysia and Singapore)
Greater Gulf (UAE and KSA)
JPAC (Japan, Korea, Australia and New Zealand)
Philippines
Vietnam
Have the overall accountability to support Sanofi operations on the O2C end-to-end process (collections, credit reviews, month-end activities and reporting).
Lead & drive the O2C process excellence including setting relevant targets and priorities in line with global’s directions.
Able to work independently to deliver best in class service. Playing Business Partnering role to work closely with Senior Stakeholders in Finance (Country CFO, Treasurer, Controllers in FP&A and GBU Controllers) as well as Supply Chain departments, Trade & Revenues and Sanofi’s GBUs to ensure sustainable process.
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This role will use in-depth functional knowledge and expertise to design and evolve the O2C support towards enforcement of O2C Core Model (RACI, Processes, Automating Business Solutions and KPIs) in Play-To-Win spirit, in line with the Global/Regional SBO and Local GBUs Operating Model, in a context of innovations, operating model changes, bringing Service Delivery, Business Continuity and the expected Performance Improvements in term of:
Free Cash Flow: Overdue contributing to DSO performance or other Optimization
P&L: Efficiency and efficacy of the O2C services.
Compliance (Audit & Internal Controls, Data Privacy).
Contribution to Sanofi (external) Customer Experience & Satisfaction, including Digital (e.g Global tools) or Regulatory changes, carve-in/out or acquisitions) projects.
He/She will identify O2C functional gaps (vs internal standard, external benchmarks or innovations) in the existing Organization, Processes, Solutions or Knowledge, and bring them to resolution to improve the standardization and the performance.
Prepare month end and ad-hoc reports
KEY ACCOUNTABILITIES:
Operational Excellence
Deliver credit management services to SBO
collect new customer’s data for credit assessment, run risk & scoring tool and assign / update credit data
Collect existing customer internal and external data, run risk & scoring tool, analyse and fine-tune the outcome and update credit data annually on an adhoc basis
Check credit availability, manage blocked sales, document the case
Deliver collections management services to SBO
Review AR ageing reports, perform collection & dunning, escalate & follow-up actions
Dispute & Claim Management – qualify and create disputes identified by O2C and manage dispute resolution under O2C responsibility
Contribute to business reviews and define & review customer collection strategies
Contribute to business reviews and to updates to credit policy definition
Ensure compliance of processes, transactions and reports with Sanofi policies and guidelines
Monitor operational KPIs to pro-actively manage execution issues
Build, document and transfer Ci2C Core Model process knowledge (Level 6/7) relating to Credit Management
Ensure this end-to-end service is highly efficient, cost effective, high quality and agile in order to meet customer satisfaction (Finance, Trade & Revenue, Supply Chain, Business Units).
In line with the SBO O2C Global Operating Model, establish and provide service KPIs and dashboard to measure and improve then achieve performance (cost, efficiency, quality, customer service) and process monitoring KPIs across the end-to-end process
Support internal and external benchmarking activities.
Create, understand, and apply best practices from within SBO or external best-in-class service organizations, amending existing processes.
People management and development
Lead the O2C services with a solid line management responsibility for O2C team members, including setting operating targets, reviewing priorities, providing appropriate and timely feedback about performance and coaching team members to help them achieve their goals, people development, performance assessment and succession planning
Support the professional and career development of the team by identifying the skills and competencies that employees need for their current and prospective roles and provide opportunities to learn and practice new skills
Lead the building of a motivated and engaged team through use of formal and information recognition regular communications and the encouragement between individuals and teams
Continuously assess the sustainability and continuity of operation by effective resource allocation and backups and to design the right organization structure
Supervise and coach credit management analysts
Provide expertise and coaching
Anticipate workload and allocate resources for effective and efficient delivery
Active participation in the selection of new employees.
Evaluate employee performance, determine training needs, develop talent
Address performance issues and make recommendations for personnel actions
Shape and promote a culture of collaboration, trust, and teamwork, throughout the team through leadership and effective communication
Focusing on employee retention and engagement, advises actions to management in this relation
Makes, updates the job description of direct subordinates. Provide the necessary information for HR.
Performance and Monitoring Measurement framework
Evolving with the maturity of the organization to ensure overall performance to meet Service Delivery, P&L and Cash Flow targets, with KPIs on Efficiency and Efficacy on O2C functional area.
Co-facilitate the Credit Committee to discuss performance and operations escalations
Contributing to the deck and engage in Accounts Committee meetings
Contributing to internal & external Benchmarks and innovative recommendations
Analyze and monitor O2C KPIs by communicating regularly on performance to Region and Global team
Local customer facing for credit and collection matters
Analyze and investigate exceptions and drive resolution for escalated payment issues, collection and customer claims in collaboration with other functions
Propose specific action plans and ensure the follow-up on resolution
Stakeholder Management
Partners with key stakeholders of various seniority levels within SBO and neighbouring functions (local/regional GBU Heads/Trade & Revenue Management/Commercial Team, CFO/Treasury stakeholders and Supply Chain/Customer Care Teams) to understand, support and deliver key business requirements laid out under Operational Excellence above.
Proactively manages interaction with external customers whenever applicable, with regards to remittances and issues management.
Supports the compliance and risk management processes by providing information and analysis needed to internal and external auditors.
Collaborates with O2C Global Process Owner department, Global Project teams, ITS and etc to support rolling out of global tools and other simplification and/or value-added initiatives.
Compliance & Risk Management
Maintains strong internal controls by initiating change management to put in place all internal controls process as per O2C Core Model and ensuring compliance to SoX controls and local credit policies.
Supports SoX and yearly control self-assessment and testing, set up action plan and implementation if any; other IC&P initiatives and support audit activities where applicable, including external audit, internal audit and governmental inspections if any.
Ensures legal/VAT compliance checks if relevant for the covered scope.
Ensure documentation is stored and archived as per Records Management and local legal/tax requirements.
Ensure adherence to Compliance and Internal Control standards (including SOX) is met.
Core Model and Target Operating Model evolution
Closely collaborate, as a O2C Subject Matter Expert, with other end-to-end process heads and support the design and implementation of key O2C projects (e.g. eCollect) within the operations or other key strategic company Projects (new ERPs like iSHIFT or other systems, Regulatory changes…)
Ensure that key O2C projects deliver the expected benefits in terms of efficiency, cost and quality
Review performance, identify gaps and intervene accordingly to launch remedial initiatives
Leverage operational experience and provide process expertise to Global / Regional Delivery Centers as required and when needed to contribute to standard process design, to propose evolution improving consistency and efficacy either in the Global Design of Standard Process or Regional one at level 4-5, 6-7 when relevant
Implement standard processes as defined by Global Process Owners and Regional Process Management Teams and manage deviations to these standards processes
Collect improvement ideas from O2C team members to ensure continuous improvement of processes in scope, develop roll-out plans for improvements to be implemented, and oversee them.
Identify gaps and manage the appropriate Governance tracking in the standard processes implementation as defined by Global Process Owners, Regional Lead priorities and Internal Control or Audit findings. Align a consistent planning with the O2C Teams (Country, Platform/Hub & GPO) and Stakeholders (Transition Project Team, ITS, other SBO functions, Finance, Customer Care., Trade) to address the deviations to these standard processes, internal control findings or operating model changes. Following Transition on Projects, define sustain & compliant ways of working under the new Process, Solution or Operating Model (e.g Retain / Platform) and ensure to consistently adapt applicable Standard Operating Procedures in the new environment.
Improve User Experience to perform their job more efficiently, and Customer Experience
Develop and manage local policies, procedures and methodologies governing local processes supporting optimized processes
JOB-HOLDER ENTRY REQUIREMENTS:
Language
Excellent English written and verbal
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Other language skill as below is a plus (both verbal and written):
China (Mandarin), Japan (Japanese), Korea (Korean), Thailand (Thai), Arabic (Middle East)
Functional Skills
Minimum 10 years of relevant working experience in the Finance/Accounting sector
At least 5 years of direct people management responsibilities
Previous working experience in Accounting / Finance especially in a shared services environment is an added advantage especially in a pharmaceutical environment
Expertise in Credit Management process and activities (essential)
Expertise in collections & receivables management process and activities (essential)
Understand and evaluate financial statements, perform detailed financial analyses and determine credit risk of customers (essential)
Good business acumen (advantageous)
Strong problem solving, deductive . Capable of assessing, analysing and validating complex financial information (advantageous)
Lean/Six Sigma exposure or equivalent is desired
International background with exposure to multicultural environments is a plus.
Eye for detail and able to deliver high accuracy rate
Technical
Working experience with SAP, specifically FICO is preferred, SAP Application Interface framework modules (advantageous)
Previous use of an Optical character recognition solution (advantageous)
Understanding of shared services technologies such as case management tools, KPI monitoring and reporting is preferred
Knowledge of Microsoft Office and expertise of MS Excel and powerpoint (essential)
Interpersonal
Ability to interact with internal stakeholders in issue resolution (essential)
Delivery-focused with strong sense of urgency and able to deliver in short turnaround time
Detail-minded, clear thinker, quick learner
Team player, able to work collaboratively transversally and with front line teams with an end to end mindset (essential)
Good communication skills (advantageous)
Self-motivated, mature and ability to work independently in an international environment
Able to work in a metrics environment
Ability to work independently and take ownership of tasks and processes (essential)
Ability to organize, prioritize and structure the tasks for oneself and direct reports (essential)
Attentive to detail and works with precision (advantageous)
Action oriented, delivery driven, change agent (advantageous)Lead by example to deliver high quality service, customer satisfaction (advantageous)
Qualification
Minimum Qualifications: Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Accounting/Finance/Business or equivalent
Why choose us?
An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team
An attractive, market-oriented salary and cafeteria benefits
Flexible home office policy, with a possibility to work up to 50% of time from home / where you can easily schedule your office days
An individual and well-structured introduction and training of new employees and we will dedicate a Buddy for you to better navigate in your first weeks
Your own career path within Sanofi. Your professional and personal development will be supported purposefully
Pursue Progress. Discover Extraordinary.
Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!
Pursue progress, discover extraordinary
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!
This job is no longer accepting applications
See open jobs at Synthorx.See open jobs similar to "Credit Collection Lead" Correlation Ventures.