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M&S-Customer Fulfilment Analyst (MDM) 客户支持分析师(主数据)

Synthorx

Synthorx

IT, Customer Service
Shanghai, China
Posted on Tuesday, July 9, 2024

Job title职位名称: Customer Fulfilment Analyst (MDM) 客户支持分析师(主数据)

  • Location工作地点: Shanghai 上海

About the job工作职责

We deliver 4.3 billion healthcare solutions to people every year, thanks to the flawless planning and meticulous eye for detail of our Manufacturing & Supply teams. With your talent and ambition, we can do even more to protect people from infectious diseases and bring hope to patients and their families. Your job, as Customer Fulfilment Analyst (MDM) within our M&S China-Supply Chain Team, will be responsible for managing MDM (Customer Master Data Management) operational work, develop MDM strategy to adapt to long-term business environment and needs, Lead MDM relevant projects to continuously improve MDM level and monitoring KPI. This position is also the contact window to global to provide expertise for other regional and global programs, as well as is the mater data source between China market with Global.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Main responsibilities职责描述:

Please indicate here the main job responsibilities请列举该职位的主要工作职责

  • Customer Master data management
    • Supervise the CHC, Rx, Vx master data maintenance work and KPI reporting.
    • Customer Master data management in SC tools to achieve operational excellence.
    • Accountable for MDM capability roadmap, responsible for MDM strategy design.
    • Join in the projects which is relevant to master data
    • Lead MDM SOP update.
    • Support Zero touch program.
  • Global Product Master Data Management
    • Responsible for Product master data management and new product process.
    • Keep close communication with relevant domestic/overseas staff regarding product master data to decrease the information consistency gap to the least, and ensure GMID management meets all global policy.
    • Cross-team work & contribute to design master data strategy for new business model & needs.
    • Connect with excellence team to design new process & system for business integration.
  • Play UPL role in MDM related projects
    • Act as MDM UPL, connecting with Supply Chain Excellence & Project team or global fuction for new solutions and innovation.
    • Continue to optimize current MDM process to increase zero touch rate.
  • 客户主数据管理
  • 监督CHC,RX,VX主数据的日常维护工作以及服务指标相关报告。
  • 将供应链相关的一些工具运用到的客户主数据管理中,以实现流程和运营上的优化。
  • 制定客户主数据的服务和发展策略。
  • 负责客户主数据相关的项目。
  • 负责客户主数据标准流程的更新和培训。
  • 产品主数据管理
  • 负责产品主数据管理和新产品上市的数据维护、推送。
  • 与国内/海外相关人员就产品主数据保持密切沟通,确保本地和全球总部的执行要求是一致的、符合本地和总部的政策。
  • 跨团队的合作,助力潜在新业务模式的落地执行和服务策略。
  • 与卓越团队合作,为业务整合和优化设计新的流程系统。
  • 在主数据相关项目中担当用户代表的角色
  • 在涉及主数据方面的项目中,作为供应链的用户代表,与供应链卓越团队或其他全球职能部门沟通、协作,为各类项目提供的解决方案和创新想法。
  • 继续优化当前的MDM流程,以提高日常操作的自动化。

About you 任职资格:

List here ideally the must-haves criteria to be successful on the role.

请列出胜任该职位所必须具备的条件。

  • Experience:
  • >5 years’ experience in Supply chain / business administration/ Information Systems Management/ Computer/ Quality
  • Experience in Customer Service or familiar with SAP is a plus.

工作经验:

  • >5年供应链/业务运营/计算机信息系统/供应链咨询经验。
  • 有供应链或者熟练操作SAP系统的工作经验者优先。
  • Soft skill:
  • Networking, negotiation skill, cross functional communication skill and make recommendations for changes.
  • Demonstrate Project management/process improvement skills.
  • Advanced Mastery of SAP, Microsoft Excel, Word and PowerPoint, would be a plus.
  • Self-motivated and able to work independently in a team environment.
  • Open-minded and well-receptive and follow the GXP quality management.
  • Excellent communication and presentation skills, both verbal and written in Chinese and English.

通用技能:

  • 人际沟通、谈判技巧、跨部门沟通技能和提出变革建议的能力。
  • 展示项目管理/流程改进技能。
  • 熟练掌握SAP、 Microsoft Excel、Word 和 PowerPoint 者优先。
  • 自我激励,能够在团队环境中独立工作并管理好团队。
  • 思想开放,学习敏捷,能够很好地接受GXP质量管理的运营方式。
  • 优秀的中英文口头和书面沟通和表达能力。
  • Technical skill:
  • Advanced in SAP system operation.
  • Experience in GXP Quality related field.
  • Experience in project management.

专业技能:

  • 熟悉SAP系统。
  • 熟悉和理解GXP质量要求,由质量管理相关经验。
  • 需有一定项目管理经验。
  • Education:
  • Bachelor degree in Supply Chain / Management Information System/Quality / Computer or Digital related areas.
  • Master degree or above is a plus.

教育背景:

  • 供应链/管理信息系统/质量/计算机或数字化相关领域的学士学位。
  • 硕士及以上学历优先。
  • Languages: English and Mandarin.

语言要求: 英语和普通话。

Why choose us?

  • Bring the miracles of science to life alongside a supportive, future-focused team.
  • Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
  • Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
  • Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

Pursue Progress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!