About the job

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Main responsibilities

• Manage great customer experience: Ensure the understanding and execution of the relevant Customer Journey & Experience strategy and tactics of the GBU within your area.
• Implementation and regular monitoring of the individual customer journey by leveraging the cross functional team work with customer support, COE´s ; HQ
• Works with HCPs to remove barriers to prescription at the account/regional level.
• Build strong relationships with KOLs and key customers to create long-term partnerships and identify customer needs.
• Stay up-dated on national/regional market access processes affecting access to product portfolio – work in close collaboration with local market access team to support market access activities.
• Collaborates in brand team to provide bottom-up input on needs, share insights and learnings, as well as leverage global and NE materials, resources, campaigns, and initiatives that support and drive customer engagement
• You adhere to the policies, standard operating procedures and regulations both from a Country and Sanofi perspective to maintain the highest standard of compliance, ethics and business integrity.
• You continuously stretch yourself to improve, simplify and prioritize within your area of influence with a laser focus on adding value

About you

Expected behaviors/ soft skills

• Strong communicator with networking skills
• Patient and customer-centric mindset
• Maximize execution by operating with a One Sanofi focus through every external touchpoint by understanding the full Sanofi footprint and strategy within the country and therapeutic area.
• Be a team player leveraging and interacting with all relevant internal teams/ people
• Be a self-reliant starter to prioritize the effort and optimize the experience for the physicians and HCP’s in your network to create biggest possible impact.
• Apply a growth mindset

Technical skill

• Relevant experience in pharmaceutical sales with specialty care portfolio
• Scientifically savvy and focused
• Clear understanding of omnichannel engagement
• Deep understanding of customers and accounts
• Requires deep understanding of TA, product(s) and competitor landscape

Other

• Externally focused field-based role covering
• When covering multiple countries, travelling is expected in order to visit and engage with HCPs/KOLs across the country as well as attending scientific events
• Having a network of customers within therapeutic area is preferred.
• Travelling also required for internal country, Nordic or NE meetings

#LI-EUR #LI-Hybrid

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!