People Services Generalist

• Location: Bogotá

About the job

Our Hubs are a crucial part of how we innovate, improve performance across all departments at Sanofi and provide a springboard for the amazing work we do. Build a career and you can be a part of transforming our business while helping to change millions of lives. Ready? As a People Services generalist Team, you will be involved in Data Quality care and providing the best service from the Bogota Hub to Latam, in the languages of Portuguese, English and Spanish. In addition to providing the service, the challenge is to maintain and adjust the process from start to finish so that it best suits the requirements and needs of our customers. Bringing new ideas, innovation, simplification and harmonization of processes is a must!

Work obligations and responsibilities.

• Provide cross-sectional support on all Knowledge Management topics that are managed in the Servicenow and Workday tools to employees, managers, P&C and People Services.
• Queries Handling through the ticket tools used within People Services especially the ServiceNow application, providing timely and high quality response for all L1, L2, L3 queries for employees, manager, P&C and PS.
• Support specific data, analysis and audit needs for people and culture (P&C), as well as the business from multiple sources
• Develop and maintain standard operating procedures (SOPs) in processes, while identifying and driving opportunities for efficiency or automation.
• Support testing of new functionality or implementations of Workday / Servicenow
• Provide supporting documentation for audit authorities
• Provide support for EIB (i.e., mass uploads)

KEY ACCOUNTABILITIES

Operation

• Handle/emails / tickets from employees regarding HR issues
• Analyze and resolve most common inquiries using step-by-step instructions provided
• Deliver high-quality standard service to internal employees & Former employee
• Continually seek out ways to improve user satisfaction
• Demonstrate knowledge of C2R processes and procedures provided
• Support the process team with writing the knowledge articles based on the content provided in English y Português and Local language

Continous improvement

• Identify process improvement opportunities through elimination of redundant activities

About you

• Experience: Experience in HR processes, knowledge of HR case management apps especially in Workday / ServiceNow
• Experience in case management tools is an advantage
• Soft and technical skills: Customer service focus and experience.
• Good communication skills
• HR process knowledge is an advantage. Workday & Servicenow is a must
• Customer service focus and experience.
• Good communication skills
• MS Office knowledge is a must
• Ability to interact with internal and external clients in a professional manner (essential)
• Team player, able to work collaboratively and with People Services front-line teams with an end-to-end mindset (essential)
• Good communication skills
• Attentive to customer needs and feedback
• Organized and structured to execute tasks as per deadlines (essential)
• Action oriented, delivery driven
• Demonstrates strong communication and customer service skills, self-organization, and the ability to handle difficult situations, while working collaboratively to produce the best solutions for customers.
• Knowledge of HR policies and procedures, previous experience with Workday or similar global HR systems, and experience managing ticketing platforms.
• Languages: Excellent English (B2/C1) and Portuguese B2 (mandatory).

Why choose us?

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• You’ll be part of leading the first experiences a job seeker has with Sanofi and ensuring it is best-in-class and driving conversions.
• You’ll be part of a truly diverse cross-cultural team and can have real business impact.
• Flexible working policies, including up to 50% remote work.
• Private medical care, life and health insurance, and gender-neutral paid parental leave
• Colombia is one of Sanofi’s key locations for new talents, having a big footprint with the Bogota HUB and its best-in-class operation.
• Mexico and Argentina Play an instrumental part in creating best practice and innovation within our 3 vaccines production plants.

Pursue Progress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

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Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!