Export Sales Order Management Team Lead
Synthorx
- Location: Budapest, Hungary
About the job
Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready?
We’re an innovative global healthcare company that helps the world stay ahead of infectious diseases by delivering more than 500 million vaccine doses a year. Across different countries, our talented teams are exploring new technologies to protect people and promote healthy communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.
Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As the Export Sales Order Management Team Leader to oversee our export operations and lead a team of skilled professionals. In this crucial leadership role, you will guide your team in ensuring our export sales orders meet all regulatory requirements, managing essential documentation, overseeing the export flow process, handling customs declaration management when relevant, and monitoring the intercompany automation model. You will foster strong partnerships with Logistics and Sales & Operations Execution teams and drive continuous improvement in our export processes. Your leadership and deep understanding of export processes will be vital in maintaining smooth operations and compliance across our global export activities.
We’re an innovative global healthcare company that helps the world stay ahead of infectious diseases by delivering more than 500 million vaccine doses a year. Across different countries, our talented teams are exploring new technologies to protect people and promote healthy communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.
Main responsibilities:
-
Responsible for Team’s performance in
Customer orders administration from order taking, through order validation, export shipment documentation preparation and delivery, up to invoicing managing by exception on the agreed timelines
Capturing inquiries, requests, returns from external and internal customers
Organizing local and hub interaction for the related processes to ensure flawless execution, especially on the aspects of impacted customer stock management with Customer Fulfillment representatives
Monitor operational KPI’s and compliance with Sanofi policies and guidelines
In coordination with the Sales Order Management Manager and when necessary with the local stakeholders and customer fulfillment local representatives, elaborate remediation action plan
Ensure continuous improvement of the order management process
Shape and promote a culture of collaboration, trust, and teamwork, throughout the team through leadership and effective communication
Create and regularly update job description of direct reports
Determine the training need of direct reports, provide access to professional trainings of existing procedures and work instructions, and additional job related trainings
About you
Experience:
At least 3-5 years experience in Order Management, Order to Cash, Customer Service, contract & commercial conditions management or similar (essential) preferably in Pharma
At least 2 years experience as a team lead
Deep expertise in international trade regulations, including export operations and documentation requirements
Understand commercial policies, pricing, rebates, on-off invoices, returns and claims policies (essential)
Experience in running services within a Business Services organization (advantageous)
Experience in in transition project (advantageous)
Good business acumen (advantageous)
Hard and Soft Skills:
Strong problem solving and analytical skills
Hands-on experience of SAP (essential) in S4 Hana preferably, SD and GTS modules (advantageous)
Knowledge of Microsoft Office and expertise of MS Excel (essential)
Ability to interact with customers, internal and external stakeholders in a professional manner (essential)
Team player, able to work collaboratively transversally and with front line teams with an end to end mindset (essential)
Good communication skills (advantageous)
Attentive to customer needs and feedback (essential)
Ability to think creatively, highly-driven and self-motivated
Well-inclined towards change and can work under pressure
Strong customer service mindset with the ability to maintain customer satisfaction at a team level
Ability to work autonomously and take ownership of tasks and processes (essential)
Ability to organize, prioritize and structure the tasks for oneself and direct reports (essential)
Attentive to detail and works with precision (advantageous)
Action oriented, delivery driven, change agent (advantageous)
Lead by example to deliver high quality service, customer satisfaction (advantageous)
Education:
Diploma on Economics/Trade/Foreign Trade/Logistics/Finance
Languages:
Excellent English and French written and verbal
Other European language is a plus
Why choose us?
Bring the miracles of science to life alongside a supportive, future-focused team
Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally
Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact
Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave
Play an instrumental part in creating best practice within our Sales Order Management Team
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Pursue progress, discover extraordinary
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!