Customer-Facing Effectiveness Specialist

• Location: Warsaw, Poland

• Job type: Permanent, Full-time

• Travel: 5-10% expected

About the job

AS Customer-Facing Effectiveness Specialist you will be a key strategic partner within our Multi Country Organization (MCO) Customer Facing Capabilities Team, driving business growth through collaboration with Country & MCO leaders and field forces. You'll foster cross-functional partnerships across Marketing, Medical, Digital, and other teams to deliver valuable insights and structured solutions that maximize value for our field teams and external customers

About Sanofi

We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

Main responsibilities

• Support driving effectiveness of Customer Facing Capabilities and optimal field resources deployment (GTM) cross GBU in alignment with strategic corporate imperatives

• Support implementation of global policies, internal controls, and process guidance to boost standardization and simplification

• Support tracking of field effectiveness through KPIs and tools

• Collaborate with other GTMC pillars, Global Process Owners (GPOs) and Digital teams to avoid fragmented solutions

• Collaborate for the co-building of transformation programs (e.g. GenAI, new tools)

• Ensure delivery of best-in-class and best-in-cost support to businesses and field forces

• Collect key local challenges and bottlenecks

About you

• Experience: Working in Commercial Operations environment, especially in supporting field force operations in Pharma is a plus. Proven delivery of outstanding results

• Technical skills: MS Office, PowerBI or other equivalent, experience of working with CRM in Pharma is a plus

• Professional skills: Strong analytical skills; excellent interpersonal skills to communicate, present, persuade and argument among key stakeholders and partners; well-developed time management skills, mastering in prioritizing tasks and planning own workloads

• Personal Characteristics: Accountability, initiative, result orientation, ability to work independently, continuous improvement, stress management, learning agility, listening skills

• Education: Higher education in Business Administration, Finance or similar field

• Languages: Strong in English language + Polish

Why choose us?

• Drive meaningful impact at scale by helping shape best-in-class commercial capabilities across multiple countries

• Be part of a transformative organization that's modernizing how we work through AI and digital innovation

• Collaborate with diverse, cross-functional teams to deliver excellence in commercial operations

• Grow your career through international exposure and continuous learning opportunities

• Enjoy comprehensive benefits including flexible working options and strong focus on work-life balance

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!