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Customer Experience Partner

Synthorx

Synthorx

Customer Service
Midrand, South Africa
Posted on Jan 27, 2026

ABOUT THE JOB:

JOB PURPOSE

Holds end-to-end accountability for the performance of assigned Portfolio and territory. Ensures the and implementation of a long-term sales strategy which focuses on maximizing market share, sales target achievement and maintain profitability objectives, in addition to provide best in class HCPs and patient's journey.

KEY ACCOUNTABILITIES

Sales KPI Achievement

  • Effectively implement sales strategy and tactics in accordance with company policies, to achieve set targets
  • Develop further patient potential throughout territory through creating disease awareness, product knowledge and product differentiation
  • Initiate appropriate plan of action (POA) to ensure performance is in line with sales objectives and SKFPIs

Territory Business Planning

  • Conduct analysis of market/ competitors to identify territory business opportunities and threats
  • Develop Territory Business Plan and allocate resources (e.g., call activities, budget), for optimal sales impact
  • Monitor territory business plan to ensure resources are directed to customers of greatest potential
  • Participate in promotional activity programmes to increase disease and product awareness in the market

Customer Focus and Service

  • Update territory customer segmentation classification and database continuously
  • Explore and expand new customer base in line with Diabetes Disease portfolio objectives
  • Build trust and credibility with customers by demonstrating professionalism
  • Build effective, long-term relationships with key stakeholders and opinion leaders
  • Peer-to-peer engagement with customers by delivering key promotional messages within approved promotional material
  • Arrange CPD/CME meetings for scientific exchange with the target audience
  • Participate in regional and national congresses to support and advance portfolio objectives

Reporting/ Administration & Collaboration

  • Submit weekly call planner using company tools and report completed calls according to company SOP.
  • Submit monthly reports on field activities as well as plans for upcoming month.
  • Ensure punctual delivery of reports
  • Set up and maintain accurate customer and administrative records
  • Work closely with cross functional team to supplement in-field activities and ensure that latest data is shared with clinicians in a timely and compliant manner
  • Identify and report Pharmacovigilance (PV) data and Product Technical Complaints (PTC) in accordance with company procedures, timelines, applicable training, and regulatory requirements.

ABOUT YOU:

JOB-HOLDER ENTRY REQUIREMENTS

EDUCATION

  • University degree – science degree would be an advantage

EXPERIENCE

  • >5yrs as a Sales Representative within the Pharmaceutical environment.
  • Experience in the Pretoria SE Area will be an advantage.
  • Experience in the pharma industry in a commercial or medical role.
  • Proven relations with target customers in the Pretoria SE Area.
  • Able to work without direct supervision
  • Proven sales and customer success record
  • Excellent communication skills: clear and concise medico-marketing messaging incl. ability to communicate highly technical information to medical specialists
  • Demonstrate good written, verbal and presentation skills
  • Strong entrepreneurial sense and spirit
  • Strong analytical ability
  • Well-developed planning, coordinating and prioritizing skills
  • High learnability (incl. complex theory/science),
  • Ability to work closely in collaboration with cross functional business areas.
  • Goal and results orientated
  • Negotiation skills
  • Systematic thinking and acting in a consistent way
  • Innovative thinking, problem solving and decision making
  • Valid driver’s license
  • Be willing to travel as per territory requirements
  • Project management
  • Strategic thinking

KNOWLEDGE AND SKILLS

  • Must be able to communicate highly technical information to medical specialists
  • Must use effective selling skills to achieve sales objectives including utilizing the Go to Market (GTM) model which includes:
    • Face to face calls,
    • Virtual or remote detailing,
    • Telephone calls
    • One-way communications i.e., approved Rep Triggered Emails (RTEs) and WhatsApp/SMS messages
  • Effectively communicate medico-marketing messages to customers
  • Strong entrepreneurial sense and spirit
  • Well-developed planning, coordinating and prioritizing skills
  • Set and achieve challenging objectives
  • Able to work without direct supervision
  • Set up and maintain accurate customer and administrative records
  • Analyze data and draw relevant conclusions
  • Apply creative thinking skills to problem solving
  • Goal and results orientated
  • Demonstrated persistence and perseverance are essential.
  • Demonstrate superb written, verbal and presentation skills.
  • Be willing and able to travel 20% in a given sales cycle.
  • Must use effective selling skills to achieve sales objectives

BEHAVIOURAL DIMENSIONS REQUIRED

  • Shows integrity, tenacity, resilience and adaptability in complex situations and an often-changing environment; is able to handle pressure and commit to and respect deadlines
  • Ability to implement and live the Sanofi values
  • Work respectfully and collaboratively with all members of the diabetes team
  • Embrace the One Sanofi vision
  • Highly focused and strong drive to succeed, and to set, ambitious objectives
  • Cross functional approach and behavior in all key activities to ensure effective networking across the organization - this includes networking with other colleagues, medical, marketing, and regulatory

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability, gender identity or Veteran status.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

Sanofi IS AN EQUAL OPPORTUNITY EMPLOYER If you are interested in applying for this vacancy and you are confident that you meet the criteria set out in the advertisement kindly click on the link below.
https://sanofi.wd3.myworkdayjobs.com/SanofiCareers
#LI-AFR

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!