Workplace Experience Specialist
Synthorx
Administration
Guangzhou, Guangdong, China
Our Team:
Our Sanofi workplace is rooted in hospitality principles and integrates the latest technologies to enable our employees to have positive and inclusive work experience.
Workplace Experience team provides employees with innovative, best-in-class services and a well-supported workplace to promote productivity, wellbeing, collaboration, and innovation, and ultimately foster greater employee engagement.
Main responsibilities:
Office Operations management
· Assist in executing day-to-day office operations management, creating an efficient, comfortable, and safe working environment for all employees.
Ensure the office environment meets health, safety, and comfort standards. Support sustainability initiatives.
Monitor office space utilization and assist in optimizing space configuration and efficiency
Coordinate meeting room booking systems to optimize meeting resource utilization
Support the planning and execution of office relocation, renovation, and other related projects
Employee Experience Enhancement
supports the Sr. Workplace Experience Manager in executing and optimizing workplace services, employee experience enhancement.
Collect and analyze employee feedback to identify key issues affecting employee experience
Assist in designing and implementing employee satisfaction improvement initiatives
Support the optimization of new employee onboarding experience to ensure a smooth integration process
Organize employee communication sessions to convey office-related policies and updates
Serve as the liaison between employees and the Workplace team, responding promptly to employee needs
Vendor Management
Day-to-day management and partnership with office-related vendors.
Monitor vendor service quality to ensure compliance with service standards and contractual requirements
Handle vendor-related issues and escalate significant matters in a timely manner
Assist in vendor performance evaluation and contract renewal processes if needed.
Maintain vendor contact information and service records
Events Support & Internal Communication
Organize and execute office events (e.g., holiday celebrations, wellness activities, etc.)
Assist in cross-departmental communication and coordination to ensure timely and accurate support to all the needs of events.
Manage workplace noticeboards and internal communication channels
HSE & Security Support
Ensure office operations comply with local regulations and company policy requirements
Assist in implementing safety management measures and emergency response plans
Support the HSE (Health, Safety & Environment) related activities and training
Participate in safety inspections and risk assessment activities
Data Management & Reporting
Collect and organize workplace-related data (e.g., space utilization rates, service satisfaction scores, etc.)
Assist in preparing regular reports and business performance analyses
Maintain workplace management systems and databases
Support budget tracking and cost control activities
Collect and analyze employee feedback to identify key issues affecting employee experience
About you:
Experience:
Collect and analyze employee feedback to identify key issues affecting employee experience
Soft skills:
Excellent organizational, coordination, and multi-tasking abilities
Strong problem-solving and decision-making skills
Detail-oriented with strong execution capabilities
Strong service orientation and user-centric mindset
Strong communication and relationship-building skills
Technical skills:
A good knowledge of varied technical disciplines related to Facility Management.
Good vendor management capability.
Good project management including experience of office design & built project and service outsourcing bidding.
Basic data analysis and reporting capabilities
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Education:Bachelor’s degree or above.
Preferred:FM experience in Pharmaceutical Industry or Hospitality experience in hotel industry.
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